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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Eric Blanco

May 31, 2025

5  out of  5
rating by Eric Blanco
"⭐⭐⭐⭐⭐ As a local business owner, it’s refreshing to work with someone as professional and dependable as Chris Alba and his team at State Farm. At Dry Guys Water Damage Solutions LLC, we know the importance of quick, reliable service when disaster strikes—and Chris operates with that same level of urgency and care. From business insurance to personal coverage, Chris has always taken the time to explain our options, tailor plans to our needs, and follow up without being pushy. His office runs smoothly, and every team member we’ve interacted with has been friendly, knowledgeable, and genuinely interested in helping. If you’re looking for a trustworthy insurance agent who understands the needs of both homeowners and business owners, Chris Alba is your guy. We can’t recommend him highly enough! — The Dry Guys Team Dry Guys Water Damage Solutions LLC"
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Connor Heaton

May 31, 2025

5  out of  5
rating by Connor Heaton
"Falen has been my go to insurance agent for quite a while because, as a realtor, I'm only as good as the people I can recommend and its always a reflection of my service and standards. Falen with Chris Alba State Farm has not only exceeded my expectations but has earned me 4 seperate calls from seperate clients just to discuss how professional and detailed my insurance agent was. I have never met an agent who could accurately translate insurance to English the way she can, and I'll continue to have her as my first call for all things insurance for the foreseeable future."
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Daniel Ramsour

May 28, 2025

5  out of  5
rating by Daniel Ramsour
"Solid Performer. Never once left me blind. Worked all issues thoroughly until my issue was completed. Very Satisfying knowing service like this. ROCK SOLID. Thx"
We responded:
"Daniel, thank you for your 5-star review and kind words! We're thrilled to hear that Cecilia provided such dependable and thorough service- she truly cares about making sure everything is done right. We appreciate your trust and are grateful to have you as part of our State Farm family! "
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koorosh ahmadi

May 19, 2025

5  out of  5
rating by koorosh ahmadi
"Outstanding Service and Peace of Mind! I’ve had the pleasure of working with Aaron Furrow, and I can confidently say he is the best insurance agent I’ve ever worked with. From day one, he made the entire process smooth, easy to understand, and tailored exactly to my needs. Whether it was answering questions promptly, finding the best coverage options, or just checking in to make sure everything was running smoothly, Aaron went above and beyond. I highly recommend Aaron to anyone looking for top-notch service and true peace of mind when it comes to insurance."
We responded:
"Thank you so much for your kind words of recommendation! We're thrilled to hear that Aaron provided you with outstanding service and true peace of mind. He genuinely cares about each customer, and it means a lot to know his dedication made a difference for you. "
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Jeff Lentini

April 30, 2025

5  out of  5
rating by Jeff Lentini
"Very pleasant experience with this agency.They were very professional and very thorough in explaining the coverages. Also, saved me money with better coverage."
We responded:
"Thank you for the feedback! We're so glad you had a pleasant experience with Aaron and that we could help you get better coverage while saving money. Providing clear explanations and personalized service is always our goal- thanks for trusting us with your insurance needs! "
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Ethan Prak

April 30, 2025

5  out of  5
rating by Ethan Prak
"Ms. Falen is the most amazing insurance agent I have ever met. Friendly, easy to talk to, and so very helpful. Most insurance agents suck at giving you any information and explaining things. Ms. Falen explained everything and has all the best intentions for your wallet! She’s a real one"
We responded:
"Thank you for sharing such an awesome review! We couldn't agree more- Falen truly is one of a kind. Her heart for helping others and ability to break things down clearly is what makes her such a valuable part of our team. We're grateful to have her, and even more grateful for customers like you!"
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Concetta Diglio

April 17, 2025

5  out of  5
rating by Concetta Diglio
"Is a great pleasure to speak to Cecilia as she is always provide outstanding customer services. Very friendly and professional."
We responded:
"Thank you for your kind words! We're so glad to hear that Cecilia consistently provides you with outstanding service. Her friendly and professional approach truly reflects what we strive for at our agency. "
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kim frazier

April 10, 2025

5  out of  5
rating by kim frazier
"Thank you Falen and Samantha for making the changes in policies so easy today. They were very clear in explaining possible changes and very efficient in making all the paperwork so easy."
We responded:
"Thank you for the kind words! We're thrilled to hear that Falen and Samantha made the process smooth and easy for you. Clear communication and efficiency are top priorities for our agency team, and it's great to know they delivered that experience. We truly appreciate you choosing our agency! "
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gisbeth barber

April 6, 2025

5  out of  5
rating by gisbeth barber
"Cecilia fue muy amable y ayudó con todas las dudas que tenía para contratar un seguro que fuera acorde a mis necesidades , la recomiendo mucho"
We responded:
"¡Gracias por tomarte el tiempo de compartir tu experiencia! Nos alegra mucho saber que Cecilia fue amable y pudo ayudarte con todas tus preguntas sobre tu seguro. Nuestro objetivo es siempre ofrecer un servicio personalizado que se adapte a las necesidades de nuestros clientes. ¡Agradecemos tu recomendación y estamos aquí para lo que necesites!"
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Steve Tawzer

April 3, 2025

5  out of  5
rating by Steve Tawzer
"Aaron Furrow, Very Professional at his job."
We responded:
"Thank you for your kind words about Aaron! We're proud to have him on our team and glad to hear he provided you with professional service. Let us know if there's anything else we can assist you with! "
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Anthony Bologna

March 24, 2025

5  out of  5
rating by Anthony Bologna
"Agent - Aaron wasted no time to get me quotes, extremely please with this agent and the agency overall service! Thank you!"
We responded:
"Thank you for your kind words! We're thrilled to hear that Aaron provided you with prompt and excellent service. Our team at Chris Alba State Farm is always here to help with your insurance needs. We appreciate your support and look forward to serving you in the future! "
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Chris Lott

March 21, 2025

1  out of  5
rating by Chris Lott
"Unsolicited spam calls multiple times a week but won't leave a voicemail."
We responded:
"Thank you for your feedback. We truly apologize if our outreach has been an inconvenience. Our goal is always to connect with our community in a helpful and professional way, never to be a disruption. We have a dedicated team, including a hardworking high school intern gaining valuable experience, who is learning the importance of clear communication and great customer service. We have removed you from our call list. If you have any further concerns or suggestions, please feel free to reach me directly at 281-681-2004. Wishing you the best! "
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Meagan Garrett

March 20, 2025

5  out of  5
rating by Meagan Garrett
"Falen is amazing! I've known her as a fellow agent for the last 3yrs. I came to her to quote my auto and renter's insurance as I am no longer am insurance broker looking after my policies. SF was able to save me about $60/m vs Progressive renewal offer."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Falen provided you with such a great experience. She is truly amazing at what she does, and we're lucky to have her on our agency team! Saving you $60 a month while ensuring you have quality coverage is exactly what we strive for. If you ever need anything, we're always here to help. Welcome to the Chris Alba State Farm family! "
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Kelly Devous

March 20, 2025

5  out of  5
rating by Kelly Devous
"Great communication and follow up with my policy and changes to lifestyle! Very nice and relatable staff and best experience talking with an insurance company and agents I have had!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with Falen and Will. Great communication, reliability, and personalized service are what we strive for, and it means a lot to know we're making a difference. If you ever need anything, we're always here to help! "
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Angi Foster

March 17, 2025

5  out of  5
rating by Angi Foster
"Samantha is the best agent. Communication and responsiveness is so fantastic. She has always served us so well and advised so wonderfully to ensure we are getting the best value and coverage for our money. The entire staff at Chris Alba is on point! And so nice! Highly recommend reaching out to Samantha if you have questions or need a quote, she will take amazing care of you! We will be lifelong clients for sure!"
We responded:
"Angi, thank you for your incredible review! We're so happy to hear that Samantha has provided you with outstanding service and guidance to ensure you get the best coverage. Our entire Agency team truly appreciates your support, and we're honored to have you as lifelong clients!"
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fabiola galindez

March 16, 2025

5  out of  5
rating by fabiola galindez
"Thank you for the amazing Customer Services. Falen really takes care of my requests on time. She Listened and looking a good option for my car Insurance, it’s something that I appreciate so much. Also, She remembered my birthday, I received a great call. They are exceptional."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Falen provided you with exceptional service and took the time to make your experience special. We appreciate your trust in our agency and look forward to continuing to serve you! "
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Maksym Kulik

March 10, 2025

5  out of  5
rating by Maksym Kulik
"Was referred to this firm by a relative, after Moving from Florida, I didn't even know that insurance service could be pleasant. Kristina assisted me and I had everything prepared for me in minutes. Splendid"
We responded:
"Thank you for your wonderful review! We're so glad Kristina made your experience smooth and enjoyable- insurance should be hassle-free! Welcome to the Chris Alba State Farm family, and we're here whenever you need us! "
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Marla Hill

March 8, 2025

5  out of  5
rating by Marla Hill
"I had a very positive and pleasant experience with Aaron Furrow. It started with a call from him wishing me happy birthday and before I knew it I transferred both my homeowners and auto policies back to State Farm (from several years ago). My new rates are so much better than what I was previously paying and I’m now back with a well known reputable company. I’m very pleased ….. and all because I answered my phone, which I usually don’t do. Great customer service!!"
We responded:
"Marla, thank you for sharing your experience with the Google Nation! We're so glad Aaron was able to reconnect with you and provide the service and savings you deserve. It's great to have you back with State Farm, and we appreciate your trust in us. If you ever need anything, we're always here to help! "
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Kate Wiley

March 8, 2025

5  out of  5
rating by Kate Wiley
"Falen was so lovely! She made me feel welcomed and walked me through everything to make sure I understood exactly what I needed with my insurance policy. She treated me just like family and she’s so funny ! Very kind and loving woman. Thank you falen for making my experience with statefarm 10/10 !"
We responded:
"Kate, thank you so much for your kind words! I'm thrilled to hear that Falen made you feel welcome and took the time to ensure you fully understood your insurance needs. She truly cares about our customers, and we're grateful to have her on our team. We appreciate your trust in our agency and look forward to serving you in the future! "
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transatlantic AutoGroup

March 1, 2025

5  out of  5
rating by transatlantic AutoGroup
"All my insurance needs were fulfilled by Chris and his team. Special thanks to Falan, amazing support for us from the beginning. I am a satisfied customer with 4 auto policies, homeowners insurance and life insurance all in one. Thank you for your outstanding services, highly recommended."
We responded:
"Thank you so much for your thoughtful review! I'm thrilled to hear Falen and my agency team provided you with outstanding service and helped fulfill all your insurance needs. Your trust and recommendation mean the world to us, and we look forward to continuing to serve you! "
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KASSANDRA BISHOP

February 28, 2025

5  out of  5
rating by KASSANDRA BISHOP
"I’ll just start off by saying that Falen goes above and beyond for her clients. She keeps her clients best interests in mind while also finding good deals! SHES been a huge help to us and we couldn’t be happier with our experiences with her!"
We responded:
"Thank you, Kassadra, for your kind words about Falen! She truly goes above and beyond to ensure all clients receive the best service while finding great coverage at the right price. We appreciate your trust in our agency team and are grateful to have had the opportunity to help you! Come by and visit our office dog Coach!!"
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Chris Ulrich

February 28, 2025

5  out of  5
rating by Chris Ulrich
"Excellent agent committed to pairing you with the best policy for your needs and budget. Went above and beyond explaining and comparing policies and companies."
We responded:
"We're delighted to hear that you had such a positive experience with Falen! Providing personalized service and finding the best policy for our clients' needs is always a top priority. Thank you sharing your feedback, and we look forward to assisting you with any future insurance needs you may have! "
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Jim Connor

February 23, 2025

5  out of  5
rating by Jim Connor
"After over 30 years with my prior carrier, I met Chris and his team based on the recommendation of a friend of mine. Not only was it a nice change to deal with an insurance agent face-to-face in a physical office, but also I was able to save a significant amount of premium dollars with no material reduction in coverage (and even some enhancements). A big shoutout to Chris's colleague, Will Jones, who put the program together and provided me with a detailed explanation of the coverage and any potential options to consider. Some months later, Chris checked back with me to see if I had any concerns or questions. I did not, but appreciated him taking the time to follow up with me as part of his annual check in that he does with his clients. My only regret is that I did not switch to Chris and State Farm years ago. Chris, Will, and the other team members are truly outstanding and have exceeded all of my expectations."
We responded:
"Jim, thank you so much for your kind words and for trusting Chris Alba State Farm with your insurance needs! I'm thrilled to hear that Will and the team provided you with exceptional service, helping you find the right coverage while also saving on your premium. It's our priority to build lasting relationships with our clients, so we truly appreciate your recognition of our personalized approach and annual check-ins. We're grateful to have you as part of our State Farm family and look forward to continuing to serve you for years to come! "
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Jeffrey Westergren

February 22, 2025

5  out of  5
rating by Jeffrey Westergren
"My wife and I met with Chris for the first time. We have been State Farm customers for almost 50 years. Chris and his staff were the most consumer friendly agents we have encountered over all of those years. Chris explained our coverages in great detail so that we understood exactly where we needed to be. As important, he took the time to understand who we are as individuals and what our lives are like on a day to day basis. We are blessed to have such knowledgeable individuals overseeing our insurance needs. Thank you to Chris and the staff for your concern about our future well-being. Bless you all!"
We responded:
"Jeff, thank you for your heartfelt review. It was a pleasure meeting with you and Rachael, especially given your nearly 50 years with State Farm. I'm delighted that our team provided you with a friendly and informative experience. Understanding our clients personally is essential to us, and we're grateful for the opportunity to oversee your insurance needs. If you have any further questions or need assistance, please don't hesitate to reach out. Blessings to you both! "
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Sohrab Tafreshi

February 20, 2025

5  out of  5
rating by Sohrab Tafreshi
"Great agent to work with. Chris and his team pave the way for you to make the right decision and will help you save money when it’s possible."
We responded:
"Thank you, Sohrab! I'm glad Amber could met with you to review your policies. At Chris Alba State Farm, we offer annual policy reviews to ensure our customers have the coverage and pricing they deserve. We appreciate your trust and are always here to help! "