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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Toni Williams

August 29, 2025

5  out of  5
rating by Toni Williams
"You really are in good hands! Fallon took the time to explain everything in extreme detail in a language that I understood. I don’t think anyone has ever done that for me. I want to leave her company for a company that saw me as a dollar sign, but she saw me as family and ensured that I understood everything before making any decisions. She helped choose what was right for my home, my family, and my budget. I appreciate her more than she realizes. She has made this retired service member extremely happy!!!"
We responded:
"Toni, thank you so much for your thoughtful review and for your service to our country! We're thrilled to hear that Falen took the time to guide you with care and make you feel like family while finding the right fit for your needs. It means a lot to know she was able to give you the peace of mind you deserve! "
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Pam Robertson

August 28, 2025

5  out of  5
rating by Pam Robertson
"Our experience with State Farm was extremely positive. We were shopping our policies and decided to check the rates with SF. The office was located in a really nice business park. Inside the office was clean, well-lit and comfortable. We met with Falen Demita and were very impressed with her professionalism and knowledge of the insurance industry. We met the first day in order to provide details on our existing policies under Farmers. We were looking to replace Farmers on our Homeowners, Auto, Umbrella & Flood policies. Our meeting with Falen was specific regarding our Insurance needs. She was well versed in what State Farm has to offer and she made several suggestions in order to guarantee we had all and any needed coverage. The very next day, Falen had us return and she provided us with the State Farm quote. Again, she was able to address every question without having to gather any information from anyone else. The quote we received from Falen/SF was able to save us hundreds of dollars in premiums along with better coverage. Ultimately, the decision was made to transfer our business to Falen @ State Farm. We are looking forward to a mutually good Insurance experience."
We responded:
"Thank you for sharing such a detailed and thoughtful review. We're so glad to hear that Falen was able to provide a professional and knowledgeable experience while making sure all of your insurance needs were carefully addressed. It's wonderful that she could save you money while also improving your coverage, and we're honored that you chose to bring your business to Chris Alba State Farm. We truly look forward to continuing to serve you and building a lasting relationship. "
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Vaeh Meeks

August 28, 2025

5  out of  5
rating by Vaeh Meeks
"Amazing!!! She is was so helpful and informative!"
We responded:
"Thank you for your 5-star review! We're so glad to hear that Falen was able to provide such a helpful and informative experience. We truly appreciate you taking the time to share your feedback! "
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Ernest Banegas

August 19, 2025

5  out of  5
rating by Ernest Banegas
"Kristina and Cecilia were really good at catching my discount and super kind. Thank you ladies!!!"
We responded:
"Ernest, thank you for choosing Chris Alba State Farm Insurance and for trusting Kristina with both your and your family's insurance needs! I'm delighted to hear she provided clear explanations and excellent service that you felt confident recommending to your parents. I appreciate your loyalty and look forward to continuing to serve you and your family! "
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Don Howard

August 16, 2025

5  out of  5
rating by Don Howard
"We are always treated like Family at State Farm. We are blessed to have them"
We responded:
"Don, thank you for the kind words! We are truly grateful to have customers like you who feel like family to us. It's a blessing to serve you and be here whenever you need us! "
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Randy Wheeler

August 14, 2025

5  out of  5
rating by Randy Wheeler
"Chris Alba and his State Farm team are very personable and look for the best solution for your insurance needs. They even suggested we use a different carrier for one policy which saved us lots of money. We recently relocated to a different state and they have been very helpful in getting our policies transferred. Top notch service!"
We responded:
"Thank you Randy for your kind words! Our team is committed to providing personalized service and finding the best solutions for your insurance needs. We're so glad we could make your transition to a new state smooth and stress-free. We truly appreciate your trust and wish you all the best in your new home! "
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Savannah Real

August 6, 2025

5  out of  5
rating by Savannah Real
"I have never met an insurance agent like, Chris Alba, who goes above and beyond to make you feel like family, and save you as much money on insurance as possible. I know my insurance is in the right hands with Chris Alba, and Falen Demita, these are truly spectacular people! As I’m sure the rest of their office is. They care about your knowledge of the insurance you are paying for and they leave no questions unanswered. This is hard to find in these times… I’m thankful for the kindness and goodness they share with their customers. True fruits of the spirit! (Attaching a photo of Toby for Falen) (:"
We responded:
"Wow- thank you for such a heartfelt review! On behalf of our whole Chris Alba State Farm team- and especially Falen- we're honored by your trust and your kind words about how we care for our customers. Making insurance clear, answering every question, and finding ways to save while protecting what matters is exactly why we do this; your note about the "fruits of the Spirit" means a lot to us. If you ever need anything- or if a friend or neighbor could use a second look- we're here and ready to help! "
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Robin Muller

July 28, 2025

5  out of  5
rating by Robin Muller
"I have been a State Farm customer for many years and have always valued the customer service and especially our agent Samantha! I trust State Farm with our insurance needs and will continue to do so in the future! Thank you Samantha for taking good care of us!"
We responded:
"Thank you so much for your loyalty and kind words! We're grateful to have earned your trust over the years, and we're especially proud of the great care Samantha continues to provide. We'll be here whenever you need us- thank you for being part of the Chris Alba State Farm family! "
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Connie Desiata

July 14, 2025

5  out of  5
rating by Connie Desiata
"The truth of the matter is I wasn’t even shopping for insurance. When Hannah gave our current Homeowners policy a cursory review and she immediately noticed that we weren’t carrying enough insurance on our “Dwelling” and “Other Structures, I was shocked. Then I became VERY concerned, especially since our current Homeowners policy was only three months old and because we are currently in Hurricane season. After Hannah provided additional details, I wholeheartedly agreed. After a complete review of both our Homeowners and Auto Policies, we decided to cancel and switch our Homeowners and Auto Insurance from Goosehead (Travelers) to State Farm. Thanks so much to Falen and Hannah. They were incredible and easy to work with. They are both extremely knowledgeable and professional. They answered all of my questions and concerns and were able to provide the best coverage options at the best cost."
We responded:
"Thank you so much for your thoughtful and detailed review! We're thrilled that Hannah was able to identify the coverage gap and that both she and Falen could guide you through the process with care and professionalism. Protecting what matters most- especially during hurricane season- is our top priority, and we're grateful you trusted us to step in. Welcome to the Chris Alba State Farm family! "
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Stefania Vita

June 30, 2025

5  out of  5
rating by Stefania Vita
"Falen was an absolute pleasure to work with, so incredibly helpful, knowledgeable and professional. I would highly recommend Falen's support in finding the best insurance option for your family."
We responded:
"Stefania, thank you so much for your thoughtful review! We're thrilled to hear that Falen provided such helpful, knowledgeable, and professional support. She truly cares about helping families find the right insurance fit, and your recommendation means the world to us. We're grateful you chose our team and look forward to continuing to serve you!"
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Don Roberts

June 25, 2025

5  out of  5
rating by Don Roberts
"Aaron was very professional and prompt in getting back to me. I highly recommend!!!"
We responded:
"Thank you for the wonderful feedback! We're so glad to hear Aaron provided prompt and professional service. Your recommendation is a blessing--we truly appreciate your support!"
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Susan Martinez

June 19, 2025

5  out of  5
rating by Susan Martinez
"Falen and Sam were amazing to work with during our claim. The whole process was made easy from getting the insurance to unfortunately having to file a claim, to then end. Everyone was so kind and constantly checking up on us to make sure we had everything we needed. I have never experienced such professionalism and kindness especially being the one having to file."
We responded:
"Thank you so much for sharing your experience. We're incredibly grateful for your kind words about Falen, Same and the rest of our team. Navigating a claim can be stressful, and we're so glad we could make the process easier for you with support, kindness and professionalism every step of the way. We are always here when you need us!"
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Donna Stedman

June 14, 2025

5  out of  5
rating by Donna Stedman
"Does life ever hit the fan and you find yourself scrambling for a solution at the last minute? That is what happened to me when the corporation at State Farm decided unexpectedly to cancel my car insurance because of something another driver did on my past policies that had never actually driven my now car. I will be forever grateful for Chris going to bat for me with their corporation to fix the problem which ended in what felt like a miracle at the last minute. He is truly the kind of insurance agent you want to have in your corner when life happens. Just sayin . . ."
We responded:
"Donna, thank you so much for your heartfelt review. Samantha and I were able to work closely with our operations partners at State Farm to secure an exception and resolve the cancellation. It means the world to know you felt supported- we're always here to go to bat for you when life throws a curveball! "
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Cortni Peters

June 13, 2025

5  out of  5
rating by Cortni Peters
"I recently called to get my auto policy changed via the new vehicle we acquired and Samantha did such a wonderful job working around my work schedule to get this taken care of!"
We responded:
"Thank you for sharing your 5-star experience and great to hear you saved money on your auto insurance. We look forward to a promising business relationship- welcome to the Chris Alba State Farm agency. "
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karla martinez

June 12, 2025

5  out of  5
rating by karla martinez
"Aaron was amazing ! Professional ,he finds best plan individualized to your needs, and is so knowledgeable. I SWITCHED TO state farm ,after being with Geico on the first time I spoke to him on the phone . THIS IS HOW A COSTUMER NEEDS TO BE TREATED!!!!super recommend Aaron and made sure he got his team involved .very happy costumer 😊"
We responded:
"Karla, thank you for the wonderful review! We're thrilled to hear how Aaron's professionalism and personalized approach made such a strong impression. Your satisfaction is very important to us, and we're grateful to have earned your trust- welcome to the Chris Alba State Farm family! "
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Gary Whitlock

June 11, 2025

5  out of  5
rating by Gary Whitlock
"Samantha has done an outstanding job following up on issues and communicating on the status of a claim. Responsive, thoughtful and nice. Thanks!!!!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Samantha provided you with excellent service and effective communication regarding your claim. Helping our customers through the claim process is important to our State Farm agency, and your feedback is greatly appreciated!"
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Eric Blanco

May 31, 2025

5  out of  5
rating by Eric Blanco
"⭐⭐⭐⭐⭐ As a local business owner, it’s refreshing to work with someone as professional and dependable as Chris Alba and his team at State Farm. At Dry Guys Water Damage Solutions LLC, we know the importance of quick, reliable service when disaster strikes—and Chris operates with that same level of urgency and care. From business insurance to personal coverage, Chris has always taken the time to explain our options, tailor plans to our needs, and follow up without being pushy. His office runs smoothly, and every team member we’ve interacted with has been friendly, knowledgeable, and genuinely interested in helping. If you’re looking for a trustworthy insurance agent who understands the needs of both homeowners and business owners, Chris Alba is your guy. We can’t recommend him highly enough! — The Dry Guys Team Dry Guys Water Damage Solutions LLC"
We responded:
"Eric, thank you for the generous review and for the trust you've placed in our team. As a fellow local business owner, your words mean a great deal- especially coming from someone who understands the importance of responsiveness and reliability. We value our partnership with Dry Guys and look forward to continuing to serve you with the same level of care and commitment you provide your own clients. "
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Connor Heaton

May 31, 2025

5  out of  5
rating by Connor Heaton
"Falen has been my go to insurance agent for quite a while because, as a realtor, I'm only as good as the people I can recommend and its always a reflection of my service and standards. Falen with Chris Alba State Farm has not only exceeded my expectations but has earned me 4 seperate calls from seperate clients just to discuss how professional and detailed my insurance agent was. I have never met an agent who could accurately translate insurance to English the way she can, and I'll continue to have her as my first call for all things insurance for the foreseeable future."
We responded:
"Connor, thank you so much for your thoughtful review and for the trust you've placed in Falen and our agency. We're honored to be part of your network and thrilled to hear how her professionalism and clear communication have positively impacted your clients. Your continued support means the world to us! "
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Daniel Ramsour

May 28, 2025

5  out of  5
rating by Daniel Ramsour
"Solid Performer. Never once left me blind. Worked all issues thoroughly until my issue was completed. Very Satisfying knowing service like this. ROCK SOLID. Thx"
We responded:
"Daniel, thank you for your 5-star review and kind words! We're thrilled to hear that Cecilia provided such dependable and thorough service- she truly cares about making sure everything is done right. We appreciate your trust and are grateful to have you as part of our State Farm family! "
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koorosh ahmadi

May 19, 2025

5  out of  5
rating by koorosh ahmadi
"Outstanding Service and Peace of Mind! I’ve had the pleasure of working with Aaron Furrow, and I can confidently say he is the best insurance agent I’ve ever worked with. From day one, he made the entire process smooth, easy to understand, and tailored exactly to my needs. Whether it was answering questions promptly, finding the best coverage options, or just checking in to make sure everything was running smoothly, Aaron went above and beyond. I highly recommend Aaron to anyone looking for top-notch service and true peace of mind when it comes to insurance."
We responded:
"Thank you so much for your kind words of recommendation! We're thrilled to hear that Aaron provided you with outstanding service and true peace of mind. He genuinely cares about each customer, and it means a lot to know his dedication made a difference for you. "
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Jeff Lentini

April 30, 2025

5  out of  5
rating by Jeff Lentini
"Very pleasant experience with this agency.They were very professional and very thorough in explaining the coverages. Also, saved me money with better coverage."
We responded:
"Thank you for the feedback! We're so glad you had a pleasant experience with Aaron and that we could help you get better coverage while saving money. Providing clear explanations and personalized service is always our goal- thanks for trusting us with your insurance needs! "
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Ethan Prak

April 30, 2025

5  out of  5
rating by Ethan Prak
"Ms. Falen is the most amazing insurance agent I have ever met. Friendly, easy to talk to, and so very helpful. Most insurance agents suck at giving you any information and explaining things. Ms. Falen explained everything and has all the best intentions for your wallet! She’s a real one"
We responded:
"Thank you for sharing such an awesome review! We couldn't agree more- Falen truly is one of a kind. Her heart for helping others and ability to break things down clearly is what makes her such a valuable part of our team. We're grateful to have her, and even more grateful for customers like you!"
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Concetta Diglio

April 17, 2025

5  out of  5
rating by Concetta Diglio
"Is a great pleasure to speak to Cecilia as she is always provide outstanding customer services. Very friendly and professional."
We responded:
"Thank you for your kind words! We're so glad to hear that Cecilia consistently provides you with outstanding service. Her friendly and professional approach truly reflects what we strive for at our agency. "
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kim frazier

April 10, 2025

5  out of  5
rating by kim frazier
"Thank you Falen and Samantha for making the changes in policies so easy today. They were very clear in explaining possible changes and very efficient in making all the paperwork so easy."
We responded:
"Thank you for the kind words! We're thrilled to hear that Falen and Samantha made the process smooth and easy for you. Clear communication and efficiency are top priorities for our agency team, and it's great to know they delivered that experience. We truly appreciate you choosing our agency! "
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gisbeth barber

April 6, 2025

5  out of  5
rating by gisbeth barber
"Cecilia fue muy amable y ayudó con todas las dudas que tenía para contratar un seguro que fuera acorde a mis necesidades , la recomiendo mucho"
We responded:
"¡Gracias por tomarte el tiempo de compartir tu experiencia! Nos alegra mucho saber que Cecilia fue amable y pudo ayudarte con todas tus preguntas sobre tu seguro. Nuestro objetivo es siempre ofrecer un servicio personalizado que se adapte a las necesidades de nuestros clientes. ¡Agradecemos tu recomendación y estamos aquí para lo que necesites!"