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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Nancy

December 5, 2024

5  out of  5
rating by Nancy
"My husband and I recently visited Chris Alba at his State Farm Office to review our policies: Home, Auto and Liability. Before we began, however, we visited. Chris asked questions about ourselves and our family and was sincere in his interest. Once the meeting was underway, he answered all of our questions, gave advice when asked, and explained policy procedures at every turn. We left understanding the nuts and bolts of our coverage and also with savings on a few "tweaks" that Chris suggested as a way to decrease costs on particular items. He is truly committed to his role as an advocate for his clients and has a wonderful staff for support and expertise as well. We have no hesitation in reaching out to him or his staff for any needs or questions. We highly recommend Chris Alba, State Farm Insurance Agent."
We responded:
"Nancy, thank you so much for taking the time to share your experience! It's truly a pleasure getting to know you and Ron. We believe building relationships with our customers is at the heart of what we do, and we're thrilled to hear that you felt valued and supported. Our goal with customer appointments is to provide clarity, savings, and peace of mind with protection, and it's wonderful to know that this effort resonated with you. We're always here to answer questions or provide guidance whenever you need us. Thank you for your trust and for recommending Chris Alba State Farm Insurance. We're grateful to have you as port of our State Farm family! "
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Edward F

November 18, 2024

5  out of  5
rating by Edward F
"Will Jones was very helpful and was able to help me and my mother save some money by switching us to their plan!"
We responded:
"Edward, thank you for sharing your insurance shopping experience with the google audience. I love to hear Will was able to help you and your mother save money. Your kind words mean a lot to us, and we're here anytime you need assistance! "
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Wanda Carlisle

November 18, 2024

5  out of  5
rating by Wanda Carlisle
"Falen was so knowledgeable. She took the time to explain everything. We went over details, pros and cons. I am so happy to do business with this agency. Thank you"
We responded:
"Wanda, thank you for sharing your experience with Falen! Her ability to clearly explain details and provide guidance is something we value greatly. We're so glad to have you as a part of our agency and appreciate the trust you've placed in us! "
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Sarah Williams

November 15, 2024

5  out of  5
rating by Sarah Williams
"Will was so amazing! He was very helpful in explaining my insurance plan. Truly a genuine guy who’s just trying to protect the world one insurance policy at a time."
We responded:
"Sarah, thank you for your thoughtful 5-star review! I'm thrilled to hear that Will made your experience so positive and informative. His genuine care and dedication to helping others truly embody what we strive for at the Chris Alba State Farm agency! "
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Jennifer Williams

November 15, 2024

5  out of  5
rating by Jennifer Williams
"I spoke with Will Jones at Chris Alba State Farm. Not only was he able to offer me a great rate, but he was also very knowledgeable, friendly and personable."
We responded:
"Jennifer, thank you for taking the time to share your experience! I'm glad Will was able to assist you with a great rate and provide friendly, knowledgeable service. It's wonderful to hear he made the process both easy and enjoyable! "
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Nate Jones

November 15, 2024

5  out of  5
rating by Nate Jones
"William helped me with my supplement health plan. He was very knowledgeable on the topic and explained and answered my questions in an easy to understand way."
We responded:
"Thank you for your kind 5-star review! I'm glad Will was able to provide clear and helpful guidance on your supplemental health plan. Your satisfaction means a lot to our agency, and we're here to assist with any questions you may have! "
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Karen Daniel

November 14, 2024

5  out of  5
rating by Karen Daniel
"Cecilia was absolutely fabulous!! She answered all my silly questions and was very kind and respectful. Thank you🌸"
We responded:
"Karen, thank you for your review and the kind words! I'm thrilled to hear Cecilia provided such respectful and helpful service- she's truly an asset to our team! "
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Ronnie Moore

November 13, 2024

5  out of  5
rating by Ronnie Moore
"I had a great experience with this agency and they were always available to answer any questions I had. I know I made a nuisance of myself but she answered all my questions and was very nice to me while doing it !!!!"
We responded:
"Thank you, Ronnie, for sharing your experience! I'm happy to hear that Samantha was able to assist you with patience and care. We're always here to help, and we appreciate the feedback. "
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Lilly Williams

November 12, 2024

5  out of  5
rating by Lilly Williams
"Falen is THE best agent! She's so sweet and takes her time to get to know her clients to find the best policy for them. Thank you so much for everything!!"
We responded:
"Lilly, thank you for the kind words and 5-star review! I'm pleased to hear that Falen's dedication and personalized care made a positive impact on your experience. Thank you for being part of the Chris Alba State Farm Insurance family! "
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Laura M

November 3, 2024

5  out of  5
rating by Laura M
"I am grateful for the exceptional service provided by Falen. She is a highly professional and compassionate agent who handled our complex insurance policy involving five vehicles with remarkable expertise. Falen ensured that we had comprehensive coverage tailored to our unique needs and lifestyle. She took the time to explain each step in detail, ensuring we understood not just what we wanted, but what was necessary for thorough protection. Her knowledge instilled great confidence, and I would gladly recommend her to anyone seeking reliable insurance guidance. With Falen, you can trust that she will never compromise on quality or integrity in her work."
We responded:
"Laura, thank you for sharing your 5-star experience with the Google Nation! I'm thrilled that Falen's professionalism and dedication made a complex process feel clear and reassuring. Knowing you feel confident in your coverage and trust Falen's guidance means so much to us, and we appreciate your recommendation. "
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Lela Shaw

October 31, 2024

5  out of  5
rating by Lela Shaw
"Had a great experience changing car and home insurance to State Farm. Falen was extremely knowledgeable, taking the time to thoroughly explain each policy in detail. She went over and beyond to ensure I got the best option , even comparing policies from other insurance providers. Choosing this company has been a great decision thanks to their professionalism and excellent rates."
We responded:
"Lela, thank you for choosing Chris Alba State Farm Insurance! I'm so glad to hear that Falen's expertise and dedication made your experience a positive one. Providing you with the best options and service is always our goal, and we're grateful to have you with us. "
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Cynthia Ellen Lopez

October 29, 2024

5  out of  5
rating by Cynthia Ellen Lopez
"I highly recommend Kristina Alba here in Las Cruces. I am in the process of buying a new home near Mesilla and she beat USAA in coverage and payment! I was shocked! I had her look at my entire portfilio and she was able to get me a better deal on two vehicles and two short term rentals that I own! She took the initiative and put everything together and explained the difference and the savings and it was a NO BRAINER!!"
We responded:
"Cynthia, thank you so much for your glowing review and recommendation! It's great to hear that Kristina was able to secure you better coverage and savings on your new home, vehicles, and rentals. Our agency is grateful for the opportunity to serve you and make your experience a no-brainer! "
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Steven Farlee

October 25, 2024

3  out of  5
rating by Steven Farlee
"I am going to say that it has been a whirl of time these three weeks since I moved over to State Farm. Mostly helpful in what I need while trying to gather more business themselves. Some things requested were done too soon."
We responded:
"Stephen, thank you for your honest feedback and the opportunity to discuss your review. I understand that you don't typically give five-star ratings. I also appreciate your perspective on wanting to ensure consistent, long-term service. We look forward to supporting you every step of the way and demonstrating the quality and dedication you expect from us. "
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Ernest Banegas

October 25, 2024

5  out of  5
rating by Ernest Banegas
"Kris wrote all of my insurance business. She properly explained my coverages. She did so well that I sent my mother and father to her and she wrote all of their business as well. Thank you Ms. Kris!!"
We responded:
"Ernest, thank you for choosing Chris Alba State Farm Insurance and for trusting Kristina with both your and your family's insurance needs! I'm delighted to hear she provided clear explanations and excellent service that you felt confident recommending to your parents. I appreciate your loyalty and look forward to continuing to serve you and your family! "
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Chris Carrillo

October 25, 2024

5  out of  5
rating by Chris Carrillo
"My old insurance was expiring and I was in a rush to find new insurance that wasn’t too much higher than the one before. I contacted Kris and she got me the same if not better coverage for the same amount. I had a couple other quotes from different companies and they were all more expensive. I appreciate the work she did for me and my family."
We responded:
"Chris, I'm pleased to hear that Kristina was able to help you find quality coverage at a competitive rate just when you needed it! Kristina is dedicated to making sure our clients get the best possible options without breaking the bank. Thank you for trusting the Chris Alba State Farm agency with your family's insurance needs! "
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Penny Payne

October 25, 2024

5  out of  5
rating by Penny Payne
"Kristina was excellent! She took extra time to help me understand things. Great service!! Good prices too. Highly recommend."
We responded:
"I'm so glad to hear that Kristina made your experience a positive one! Taking the time to make sure everything is clear and easy to understand is something we strive for. Thank you for your recommendation, and I'm delighted you found both our service and prices to your satisfaction!"
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Meridith Jones

October 10, 2024

5  out of  5
rating by Meridith Jones
"I can’t believe I’m writing to say how happy I am with my new home and auto insurance policy! I had been with my previous insurance company for 25 years and happily switched to Chris Alba State Farm after a conversation with Will where he provided me with a better policy at a better rate than I had. Will was very responsive to my questions and a pleasure to speak with."
We responded:
"Meredith, thank you so much for your kind words and five-star review! I'm very pleased you had such a great experience with Will and happy to have you as part of the Chris Alba State Farm family. We work hard to provide the best coverage at a competitive rate, ensuring our customers feel secure and valued. "
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Anjelica Crawford

October 4, 2024

5  out of  5
rating by Anjelica Crawford
"Falen was very helpful and took her time to ensure i understood my options."
We responded:
"Thank you for your 5-star review! Falen is so good at taking her time to educate and present options- your satisfaction is a top priority at the Chris Alba State Farm agency! "
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Diana Guzmán

October 1, 2024

5  out of  5
rating by Diana Guzmán
"Amazing service! Thank you to Ms. Cecilia, she gave me amazing and important information and astonishing service in spanish."
We responded:
"Thank you for your review and kind words! I'm happy to hear that Cecilia provided you with exceptional service and important information in Spanish- your satisfaction is our priority! "
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KIMBERLY WITCHER

October 1, 2024

5  out of  5
rating by KIMBERLY WITCHER
"Falen was a huge help when changing my car and home insurance. She went through everything line by line answering all my questions throughly. It's the first time I've felt comfortable about my insurance company and getting the coverage that works for us."
We responded:
"Thank you for your 5-star review! I'm pleased to hear Falen was able to walk you through everything and make you feel comfortable with your auto and home insurance coverage- it's exactly what we aim for with each of our clients. "
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Scott Zbylot

September 30, 2024

5  out of  5
rating by Scott Zbylot
"The very best in the insurance business. They go the extra mile for every one of their customers. No one has ever looked at my insurance needs as thoroughly as Falen did, which saved me money while getting me 5x the coverage on auto and 2x on my home."
We responded:
"Thank you for the kind words! Love that Falen could help you save money while significantly increasing your coverage- it's our goal at Chris Alba State Farm to go the extra mile for every customer! "
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Stefanie Baker

September 30, 2024

5  out of  5
rating by Stefanie Baker
"My insurance rep, Falen was a delight to work with. With her assistance and open communication we were able to go over all my options for coverage and still be able to meet my financial needs as well. If you are in need of coverage, reach out to her and her office, I'm sure you won't be disappointed."
We responded:
"Thank you for your feedback and 5-star review! I'm happy to hear that Falen provided excellent service and helped you find the right coverage while staying within your budget. We're always here to assist, and we appreciate your recommendation! "
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Tyrone Adams

September 13, 2024

5  out of  5
rating by Tyrone Adams
"Falen Demita is the BEST insurance agent I have come across in my 30 plus years of purchasing insurance!! I am amazed on the care, attention and knowledge she has and willing to share when considering the needs of her clients. I 100% would recommend her to all my friends, family and anyone looking to purchase auto, home, life…. or any insurance needs. I forgot to mention her kind and bubbly attitude was definitely a pleasure!!!"
We responded:
"Thank you for your wonderful review! I'm thrilled to hear about your positive experience with Falen. Her dedication to providing personalized care, attention, and knowledge truly sets her apart, and I'm glad that it made such an impact. Your recommendation means a lot to us, and I'll be sure to share your kind words with Falen. If you or your friends and family need anything in the future, she's always ready to help- bubbly attitude and all! "
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Daniel Wells

September 11, 2024

5  out of  5
rating by Daniel Wells
"My family and I have had Chris, Kristina, and the Alba Family as a State Farm Agent for as long as I can remember in New Mexico and Texas. They will always go the extra mile for their customers and the customer service is unmatched. They are reliable, honest and operate with integrity. Highly recommend working with Chris Alba and his team to make sure your family is covered."
We responded:
"Thank you so much for your heartfelt review! We are incredibly grateful for your loyalty over the years, both in New Mexico and Texas. It means the world to us that you value the care and service we provide. Going the extra mile for our customers is what we strive for at the Chris Alba State Farm Agency. If there's anything else we can do for you, please don't hesitate to reach out! "
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K Mitch

August 30, 2024

5  out of  5
rating by K Mitch
"Called them to go over some questions I had on my coverage and last bill. Kristina was a huge help! Highly recommended"
We responded:
"Thank you for the 5-star review! I'm pleased to hear that Kristina was able to assist you with your coverage and billing questions. We strive to provide excellent service, and it's great to know she made a positive impact. Don't hesitate to call if you ever need further assistance! "